Customer service is very important to us and we appreciate you taking time to voice your concerns. Avoid them at all costs. Especially if they like to keep their money. Rating 5.00/ FNB Community Bank has an overall customer satisfaction rating of 5.0 out of 5 stars based on 1 votes and 0 reviews & complaints for 7 branches. No way, no how, not possible, said FNBO. Chase Bank has the most branches in El Segundo. Melissa, we are sorry to hear of your recent experience. Also pay no attention to their canned reply "apologizing for the inconvenience" -- they don't care at all, they just want your money. Eric, we're sorry to hear about any inconvenience you may have experienced. All Rights Reserved. I had three charges posting, but had only accounted for two of those. with ALL 'A' REVIEWS. Was getting close to paying off my RV 2 years early and tellers at Chesterland OH branch gave me the wrong payoff(which was more than they first told me) because I paid in cash. I used to work for a bank for years and I have decent knowledge of how bank accounts work in regards to processing charges and fees but this bank has very different policies and procedures. See BBB rating, reviews, complaints, & more. Very well. Remember to never disclose your account information on any social network. An FNB consultant will be in contact with you within 24 business hours to respond to this query. The status of these accounts are checked daily, especially considering FNB's track history of security issues regarding my account. How do I know I can trust these reviews about First National Bank of Omaha? Thank you. Any bank worth its salt should be able to process an electronic deposit the same day from another well-known financial institution. First National Bank as corrupt as a politician. Thank you. Now they are charging Overdraft charges when the account has a balance of $5,000. ConsumerAffairs is not a government agency. Over 30 days go by can't get a straight answer when I will get my title so I go in to the Som Center location in Mayfield Hts Oh to get an idea when I would get my title and a pay off note.Branch Manager there was acting like she was doing me a big favor by printing it off her computer that I was paid in full. John, we're sorry to hear about any inconvenience you may have experienced. She told me there was no one above her that I could discuss this with. This service is terrible. I am changing banks, which is a huge pain in the neck to do for someone who does most of their banking electronically, but will NOT continue treated in such an unprofessional manner. Every other bank has shown a heart, but not First National Bank of Omaha. The clerk at the bank said that this has happened to other people as well. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. This is the best bank ever!! NO ONE CAN GET ME A COPY... GOT PASSED AROUND TO FOUR DIFFERENT PEOPLE FOR TWENTY MINUTES UNTIL ONE OF THEM TOLD ME HAD TO CALL SOMEONE ELSE AT ANOTHER NUMBER TO GET HELP. Initial First National Bank [FNB] South Africa complaints should be directed to their team directly. A free inside look at company reviews and salaries posted anonymously by employees. They have convenient locations and I get free checking with direct deposit. This bank has shown no special care during these troubled times, and I want everyone to know how poorly they treat their customers during a global pandemic. She said that she would get back to me. We will make sure to pass this feedback on. They told me if you rearrange how the transactions are listed on the statement then you can see the negative balance. Over 15 years with First National Bank of PA and these past years have easily been the worse banking experience I ever had, plagued with changes and charges that getting explanations and fixes require you to speak to management who isn't available, who will send you online to file a complaint, which they will late respond that you need to call.. and when you call they say that they can not help and you need to speak to your branch manager.. weeks of messages and stress and additional charges!!! I normally decline any credit card offers when checking out at a retail store. I would recommend this bank to anyone. In this age, you go on the fly and verify after the fact - not FNBO... they rather follow the lengthy and old tedious fill out paper and photocopy paper ways. Just terrible overall experience with the entire bank. On Monday, I finally got a call from another rep. Removing the coin counters from their branches was also another poor decision as the children loved to use them. Closed on Sundays and public holidays. They have hacked my phone, tried to black mail me removed reviews from Hello peter , fasly advertised, I could go on and yes I can prove everything, they are linked to Woolworth's, Takealot, Legal size, and all these companies have hacked my phone stolen from me , I am broken because of them. I have NO idea why. I looked back over months of my bank statements and see that they do this day after day - this readjusting of the debit order - clearly in the hopes that if you do overdraft, they have a better chance of charging multiple overdraft fees. Once they fixed that all seemed well for a couple years until I noticed that the no-fee deposit account showed a $10 dormant account fee. I immediately visited the local branch and spoke with an account services representative. When I signed up for the card, one benefit was a 5,000 point anniversary bonus ($50 value) with $10,000 in annual spending. They had the money in the account the same day and she personally called to apologize to us for the delay. Her response was the request was denied. Please call us at 1-800-652-5613 so your questions can be answered and we can assist you. As we all know, this kind of thing has a rippling impact across a person's credit profile. If you would like to send us a private message with more information, we would be happy to look into this matter for you. I didn't need the card and will make sure First National Bank of Omaha will never have my business, ever. This company sold one of my accounts, I accidently sent a payment to this company for that account. Instead of the debit pending it was processed immediately ahead of my deposit ca using overdraft. You don’t get to rearrange the order of transactions just so you can tack up fees. I have been a customer of First National Bank for 5 years. 88 reviews from First National Bank of Pennsylvania employees about First National Bank of Pennsylvania culture, salaries, benefits, work-life balance, management, job security, and more. We are not affiliated with the financial institutions included in this website. You can also share your own toughts and complaints about FNB Community Bank using the form below. Its location on this page may change next time you visit. I had a government payroll check that's backed by the federal Reserve that would have been deposited Monday. It is patently obvious that the customers are not valued. Apparently, that was not the case. The name and address of the person making the complaint. So instead of getting hit with one simple overdraft fee, I'm nailed with three separate overdraft fees thanks to them adjusting the order at which the debits post. She was supposed to have a plan to help me. I was informed that since a transaction had posted after my annual fee posted (even though I had since paid that off), that they could close my account, but there would be no refund of the annual fee. Phone number: +27 875 759 404. Complaint / review / scam report First National Bank FNB Legal department is. They just, with zero warning, dramatically reduced my credit limit down to $500! See reviews, photos, directions, phone numbers and more for Fnb South locations in Los Angeles, CA. My electronic deposit was sent on Friday, 7th of the month at 4:00 AM. This caused my credit to drop 72 points! FNB is continuing their campaign against non-white customers. Operating hours Secure Chat Chat directly to your team of bankers 24/7, any time, any day via Secure Chat on the FNB App Telephone Your team of bankers will be available on 087 5777 000 to help you from: 8 am to 6 pm Monday to Friday, and 8 am to 1 pm on Saturdays. In it she had $20 and did not have much activity with her account as she had been saving her money at home. "Steel "your money when you need it the most! I’ve been very dissatisfied with FNB since it took over the branch and this just secures my negative opinion. The last charge should have posted, I get a $37 overdraft fee, over and done with. My young daughter had a custodial savings account at a bank prior to FNB taking over the branch. In addition, their website and online banking are problematic. First National Bank of Pennsylvania Reviews. I tried to get the annual fee reduced, eliminated, or offset with a point bonus to try and offset the inequality between my benefits as a long-time customer and the benefits offered to more recent customers. There are currently 12 branches of 10 different banks in El Segundo, CA. 124 reviews from FNB Bank employees about FNB Bank culture, salaries, benefits, work-life balance, management, job security, and more. The security issues are unsettling, to say the least. See reviews below to learn more or submit your own review. Unsubscribe at any time. But most troublesome - The fees FNB charges are outrageous and how they apply their fees is, if not illegal, certainly unethical. Each time I had to write a check for the mortgage, re-explain where the money should be coming from and make sure they refunded late fees. 2. they never informed me that there was a monthly charge for paper statements almost 10 dollars a month it's in the paperwork but you need a magnifying glass to read it so to avoid being charged went with electronic statements no fee for that3. We value your opinions, and take all correspondence seriously. I refuse to be the victim of FNB's shady business practices and flawed systems. Trying to get an answer is akin to dealing with a government agency;you are sent to another after another person without receiving an answer. On top of this, I did not know as I kept login in to know if deposits from PayPal or Amazon was a success, but never saw any deposit. I received no phone call or notification from FNB. Our content is intended to be used for general information purposes only. The content displayed is for general information purposes only; always verify account details and availability with the financial institution before opening an account. Even if you check and make sure that you have the option checked for them to pay something they don't. They've taken so much money from me in ridiculous fees and they're rude and impersonal. First National Bank of Northern California Mortgage Complaints. I just need you to cash a check written by one of your business account holders, without being overcharged. Reviews (3) All rates listed are Annual Percentage Yield (APY). Contact information. Apparently, it was assessed a $10 fee for inactivity, then another $10 fee for inactivity later, at which time it was closed as there was no more money left in it. No security if the service person is unscrupulous. Do not bank here unless you enjoy unreasonable fees on fees on fees. The new web site is an improvement compared to the previous bank and also they offer a phone app to view your account using your smart phones. Be that as it may, I should’ve received some notification of the fees or closure. Sign up to receive our free weekly newsletter. They have my money, they wont look it up and they wont send it back. They also take a long time for things to process and they'll say it's the company that causes that but it's not because I can purchase the same thing through another bank and it go through right away. If you would like to send us a private message with your full name, we would be happy to look into this matter for you. I contacted the merchant who returned the charge but the bank didn’t even offer to replace my card and refused to return the fees. Don't know if this is retaliation or just stupidity on their part. Utterly shameful. I also mentioned that my State Farm Bank and Wells Fargo were much more understanding by, not only allowing 4 months of no min payments, but also no interest. Switch to FNB Do it now! We value your privacy. The overdraft fee however overdrew my account and they gave me some ridiculous explanation that a processing charge the day before that fell off the account NEVER POSTED probably because it was a merchant error but I can’t see proof of this because apparently only they can see the mysterious charge they speak of so pretty much even though I only authorized charges that there was enough money to cover and when the transactions posted I had a positive balance and the only reason it went negative was because of the fee they don’t see an issue and told me they wouldn’t return it. All transactions and transfers show that the $200 was moved to the flex-spend account, as scheduled, for 3 consecutive weeks. We will make sure to pass this feedback on. THEY GOT IT COMING!! I have two rates. This bank bought my local bank (OBA Federal). Make a plan to help them, as banks were assisted years ago when they were in trouble....remember the bail out??? Bad Bad FNB I have been with First National since 2011. It'll say you will have money in your account then the next day, it'll give you overdraft fees through the roof. Kevin, we're sorry to hear about any inconvenience you may have experienced. Initial First National Bank [FNB] South Africa complaints should be directed to their team directly. In other words, I'd be stuck paying the fee for a year for 20 days worth of use. And, I plan to tell everyone I can, not to bank with this institution. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. I just overdrew my bank account, which was my mistake completely. The same day I payed a bill on the same day. Never had any issues except old school ways of doing things. Any time I have had a problem they have been very cooperative and understanding and have tried to fix the problem. i had a question about online, while dealing with that i had ask a question about their foreign exchange, and her answer was: "i dont know, i guess i can have someone call you back" finish with the Online access and she never offered assistance on my second question. Good luck if you keep banking with them!! We will make sure to pass this feedback on for review. Kind regards FNB CARE Not worth the hassle. If I could rate them at a negative I would do so. Again they denied. We will make sure to pass your feedback on. My final words to First National Bank of Omaha, understand that people all over this world are having serious financial and health burdens thrust on them. BEWARE.....Unlike other major banks, they do not appear to have good safeguards or common-sense measures in place to protect our valuable information. As a loyal customer who has been paying her accounts on time every month, the least FNB can do is send out a notification saying that there is a delay but now I have to call every day to get an update and then just get promises. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. I have been banking with FNB for over 10 years. I have already taken my business elsewhere. They refused to cash it because it was just over their $500 limit. Cons. " Copyright (2021) LendingTree, LLC | All rights reserved. Box 570 Goodland, KS 67735. I've never had a late payment (with them or anyone for that matter). If you would like to speak to someone in regards to these changes, please call the number on the back of your card. No phone calls and a few weeks later I get a letter in the mail saying they are unable to process due to "Identify info does not verify". The company's filing status is listed as Suspended and its File Number is C2314194. Never going to be banking with them again. Their answer - it's the bank's policy and they would not reverse even some of the charges. to qualify My payment record etc with FNBO is PERFECT. Switch to FNB Do it now! Immediately meaning the open of business on Monday given it was done after business hours on sat. Now, my issue. Metro was a great bank and the only way fnb could get customers was to take them over. They have no customer service skills. I worked in the Community Banking Industry for many years and I NEVER saw any bank doing what FNB of PA is doing. I’m sure many other children’s accounts remain inactive for long periods of time and assessing them a fee is poor customer service in my opinion. Had I known the Quick trip card was serviced by them I would not have gotten it either, it lowered my credit score 42 points. Rozain, we are sorry to hear of your recent experience. I don't need another bank account. So I then called the clowns at First Bankcard (First National Bank of Omaha) and talked to a real pleasant CSR (sarcasm). The FNB way of doing more with less people can cause burnout of the key people who end up having to do everything on most projects " (in 14 reviews) " Capacity is in an issue, long hours etc " (in 9 … They offer a great variety of financial products such auto and home loans and wealth management through Investment Advisory Services, Financial and Estate Planning Service and Insurance Advisory Services. It was explained to me that there was an "accounting error" and the funds were never transferred for the weekly $200 installments. A couple months ago I went to First National Bank to cash a business check written on one of the bank's account holders. In my case, they started filling out a new customer intake sheet (even if I am already their existing customer) and entered the ENTIRE ss number on it as an identification. They said that they only grant 1 per year. Such a horrible experience trying to close an account which they tried to keep open and slapping all kind of fees so much so that I had to let them close it and now have fees to pay but that's the only way that I knew it would be closed ..tried closing twice with no success. You should expect to receive soon a letter from us with a clear explanation in regards to this matter. The pioneers who founded First National Bank did so in the spirit of innovation and commitment to customer service. We truly regret taking note of your experience and the frustration this has caused. William, we're sorry to hear about any inconvenience you may have experienced. I only wish I would've read reviews before I let my bank talk me into applying... Michael, we're sorry to hear about any inconvenience you may have experienced. If I could give this bank a negative 10 I would. I asked if they were going to issue the card or not. We look forward to hearing from you. They'll shuffle you around and around and give you non answers for days until your fees rake up higher and higher. The fees are outrageous and mostly hidden. I'm waiting now 4 days for my Capitec bank account to be verified by FNB's PayPal division. They then processed pending debits from the week prior ultimately causing 300$ in fees. They treat you the same whether your account has the minimum or a lot of money in it. Thank you. AVOID THIS BANK LIKE THE PLAGUE!!! It pays very solid interest rates on deposits and offers the conveniences of … You can find contact details for First National Bank [FNB] South Africa above. Consumers are not pleased with Billing Practices and Diversity of Products or Services. David, we're sorry to hear about any inconvenience you may have experienced. There is nothing wrong with my credit score. So I’m going to bank with a financial institution that doesn’t steal my money and then treat me like crap for daring to question them. Contact [email protected] to report inaccurate info or to request offers be included in this website. I politely requested to have the annual fee removed and to close my card. Scheels and First Bankcard reminded me why I don't apply. The only reason I stay is the atm fees being refunded free checks and there online bill pay is the best part of the bank. This fee had been charged monthly for almost 2 years. I took 3 months of statements to the manager and SHE could not find a problem with the account yet the charged me overdraft fees three times in those three months. They don't care about anyone or anything but the Almighty dollar. I'll be finding a new bank and recommend you find a different one.