Vauxhall Choices, Vauxhall Finance, Vauxhall Finance … Me buying this car had a good purpose but now it not serving the purpose its a problem. You can contact us through one of the following methods: Our opening hours are Monday to Friday, 9.00 to 17.30 (10.00 to 17.30 on Wednesdays) excluding Bank Holidays. Buy a Service Plan or Extended Warranty pack, Your current Renault ownership details, service and repair history, Your previous Renault ownership details, service and repair history (where applicable), The details of your complaint and any supporting documentation. The warranty book it self stated valid up to 2 june 2020. The Motor Ombudsman is the automotive dispute resolution body. 9. Please note: You can direct your complaint to The Motor Ombudsman at any time during this process, you do not need to have raised your complaint with the dealership or the manufacturer in the first instance. The Motor Ombudsman will review your complaint and can provide a free of charge Dispute Resolution Service should this become necessary. Manuela Neto - [protected]@sapo.pt. 8. 19 October 2020 - Back wheel jam issue again. Scam, unauthorized charges, rip off, defective product, poor service. 04 January 2021 - sensor cable issue. Even when the door is properly closed the warning shows it's open. NAME:NELISIWE CEBEKULU Tweet Renault (UK) Follow Renault (UK) Watch Renault (UK) Follow Renault … The Motor Ombudsman is the automotive dispute resolution body. Contact Us. the Service … Upon receipt of your request, your complaint will be reassessed and a final response will be communicated to you upon completion of your case review. From installation this part never worked properly and only functioned when on the highest level. You should be understanding how dangerous the situation is. Purchased a used renault … 02 January 2021 - power steering issue I have bought all the correct spares to overhaul my Renault K7 MF engine, with 45 years of mechanical experience. Visit Customer Contact Information. Renault - save £2745 If you have a Renault get rid of it - NOW! Its obvious Renault are only doing it to attract gay customer market. Please find below the timeline history of troublesome ownership: ComplaintsBoard.com is an independent complaint resolution … Date Announced DEC 19, 2018 Vehicles Affected 71,653 Kia Recall # SC172 NHTSA Campaign # 18V907000 complaints RCI Financial Services Limited is committed to customer satisfaction and to treating customers fairly. Cherian George Renault and its Japanese partners Nissan and Mitsubishi are the world's third-biggest automotive group by sales, with 10.2 million sold in 2019, behind Volkswagen and … We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Lesbian kisses are unacceptable and disrespectful to family and children! Update: Renault Complaint - RESULT!!! Renault . Twice it got jammed while driving the car at curves. 7. Compare Renault Duster complaints, problems, & worst model years. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the … The car kept showing the Check Engine warning light. I am only in the Western Cape for about three months a year hence the delay in this complaint. Best Regards, The issues had started in the warranty period itself. A911DOM. Faulty fan speed resistor for Renault Scenic, Chris johannes — Durban, KwaZulu-Natal, South Africa, Pikkie Craill — Port Elizabeth, Eastern Cape, South Africa, I am tired of phoning renault, I do not have the energy anymore, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Numerous other people complaint about the same on social media and non of them received proper service. Good morning Victoria We are thoroughly & extremely disappointed with TVS Kollam Initial Renault complaints should be directed to their team directly. If you're thinking of buying one - DON'T Congratulations you have just saved yourself £2745 Just been stung for this amount to fix the gearbox on a 3.5 year old Renault … I find this totally unfair that Renault had no reservations in selling the spares to do the job (without any warning that the settings are "top secret" ) and absolutely refuses to supply the information. Complaints regarding data If you need to contact us about this notice or any matters relating to the personal information we hold on you, you can write to the Data Protection Officer, Lookers … I chose Duster over Tata NEXON and now regret my decision. In the first instance, please contact the manager within the department and branch relating to your complaint, e.g. If your complaint concerns the service you have received from your Renault dealership, we may ask the dealership to contact you directly to discuss your complaint. Also please note that the car is still at the dealer workshop. Discussion. Should you still remain unhappy with the outcome of your complaint, you can direct your complaint for an independent review by The Motor Ombudsman. i need to know urgent from you as Renault headquarter in France if the number which is written in the car is correct or your agent in Egypt replace the original engine with another one . 4,084 posts. 194 months. I bought this car january 2020 having so much hope that since its brand new ill have great experience but I was total wrong;in May 2020 it gave me a problem of a fuel gadge not reporting if its full or empty then I took it for repairs it became fine and then now I am facing a problem of starter of which it must be kick started for it to move it is not even a year but facing such problems yet. Once we have completed our investigation and spoken to all parties involved, your Customer Support Manager will contact you to communicate the outcome of your complaint and any resolution available to you. Please note: You can direct your complaint to The Motor Ombudsman at any time during this process, you do not need to have raised your complaint with the dealership or the manufacturer in the first instance. This year I took it there in June and it was ok. I have already asked my brother who was planning to buy a duster, NOT TO. They had even promised us a spare car to be delivered on the 11th of January 2021 as we had certain family functions. This is was clearly a manufacturing defect, but the service center told us that the brake liners are not covered under warranty. Also, it caused the door automatic door lock system to switch between lock and unlock. I am leaving this review here also as the car was a Renault, purchase from a Renault dealership (DSG), on a Renault Hire Purchase agreement from Renault Finance. We offer a vast range of Renault Master Dropside outright purchase vans, all of which come with a full UK manufacturer warranty and optional maintenance packages. To meet the major technological challenges of the future while continuing to pursue our profitable growth strategy, we are focusing on international expansion and drawing on the synergies of our five brands: Renault, Dacia, Renault … Original Poster. Although the 2004 Renault Clio has the most overall complaints, we rate the 2001 model year as worse because of other possible factors such as higher repair cost or more problems at lower … Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector and self-regulates the UK's motor industry through its comprehensive CTSI approved Codes of Practice. We offer a vast range of Renault Master Tipper outright purchase vans, all of which come with a full UK manufacturer warranty and optional maintenance packages. [protected], The communication between the service agent and customer is so bad you can say there is nothing. but in the duty papers that i receive from your agent in Egypt was 115193 On 9 November 2020 and 18 November 2020 I sent complaints to [protected]@renault.co.za. Once we have completed our investigation and spoken to all parties involved, your Customer Support Manager will contact you to communicate the outcome of your complaint … This was the first Renault I bought and most definately also the last one! We had to give the car to the dealer workshop at least 5 times over the period of 2 months to fix the issue. If you remain unhappy with the dealership's initial response, you should ask for your complaint to be escalated to the Dealership Principal or General Manager. Any Renault Trucks UK supplied vehicle currently under manufacturer’s warranty or operating under a Renault Trucks maintenance contract, suffering an unexpected failure where the required part(s) cannot be supplied within two working days, will be covered by the Renault … 1800 009 008. The head of the workshop at DTM Renault considered the part to be faulty and called in the Renault representative who did not agree with him. Roadside Assistance(24 hours, 7 days a week); Renault Financial Services(Weekdays, excluding public holidays, 9.00am – 5.00pm AEDT); Customer … Email address:2short2kiss. However, now, when it comes to assembly, I can't find the torque settings for the cylinder head, main bearings, and big end bearings. During... bought a new Sandero plus last year August from Renault Bloemfontein. Complete list of Renault complaints. Duncan Miller The car has been taken to TVS Kollam more than twice to no avail. 2. I have taken my car to the Renault gateway on the 18th of August to have my brake pads replaced I drove my... A bought a new Renault Kwid in Nov 2019. If you remain dissatisfied with the response your Customer Support Manager has provided to you, you are entitled to have your complaint case reviewed internally by Renault UK Ltd or externally by an independent body called The Motor Ombudsman. Call Customer Services on 0344 335 0000. Customer complaint data. Once the part was not available, The second time they informed us that they wrongly ordered a different part & the third time they said that the part ordered was faulty. Contact no:[protected] Build your RenaultConfigure a vehicle today, Find your vehicleLocate your nearest dealer. I bought renault duster 4x4 in june 2015. DUSTER - KL 25M 1757 - purchased from TVS Kollam 6. We don't need peoples sexual choices shoved down out throats and encouraging same sex family with children with no father's. I was told by Renault to pay R2300.00 to replace the rubber as the 6 months warranty period is over. Step 1: How to check if the business is accredited to The Motor Ombudsman You can check whether a business is signed up to our Service and Repair and/or Vehicle Sales … Contact customer care: 1800 300 44444. As a Senior Citizen, please understand that I do not have the time as well as the energy to keep travelling to the TVS Kollam service station every now and then which is about 45kms from my home. By continuing to browse this site, you agree to allow Renault S.A.S and its partners to use cookies to analyse the site's operation and effectiveness and to display ads tailored to your interests and interactions via social networks. 05 December 2020 - Sensor cable fault issue. "We are delighted to confirm … Disgusting low ball marketing.i. [protected]@mweb.co.za I need to travel to the north of Portugal tomorrow, so I will have to use the services of a non Renault workshop. Call us on 0161 509 7039 sales@diamondcontracthire.com Spectrum Business Centre, 2 Commercial Brow, Hyde, Cheshire, SK14 2JW When contacting Customer Relations, you will be asked to provide: All of the above will be taken into account when investigating your complaint case. Brands/Trading Names. For more information on any of our Renault … This is not acceptable. I had my car towed to Renault Bryanston in November 2019 and have yet to... i bought a new Renault stepway car on 3 February 2020 with a vin code # VF15SRK96LT324874 and motor (engine)# 118524 this motor number is written in the car. This will be the highest escalation point within an individual dealership. They are best placed to address your issue in the first instance. Renault customer service is the worst i have come across, engine management light on within 6000 miles from new, local dealership bodged service, putting management light out, not … Scam, unauthorized charges, rip off, defective product, poor service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Renault Customer Service. I received a call... Hi to find you well. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The worst models are the 2005 Megane, 2001 Clio, … I noticed that the door rubber just tore. The November 2020 before VAT is R6312.55. Initial Renault complaints should be directed to their team directly. Your new ad should not be broadcast during day time hours. I'm extremely frustrated. I urgently await your response. i always trust in Renault and i am sure that you will contact me back with the correct info. Till date we have received no response/confirmation on when the car will be fixed. Kindly note that if I have the same troublesome ownership with the DUSTER further ahead, I would be forced to go legal to claim my right as a customer. Renault reviews and complaints. Thank you. Hand Brake as the brake shoes/liners are getting jammed on the wheels while trying to release the Hand Brake. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, Dear customer service/All, Please help, I asked Ashley at Renualt Port Elizabeth if they had fixed the thermostat housing leak while my car was there for 60days for a clutch and gearbox repair and a service but I realised the coolant was clear of color and as I know it is normally green or pienk in color. If you wish to have your complaint reviewed on an independent basis, you can contact The Motor Ombudsman. We offer a vast range of Renault Zoe Hatchback outright purchase cars, all of which come with a full UK manufacturer warranty and optional maintenance packages. 27 November 2020 - Back wheel jam issue once again. You can find contact details for Renault above. This company definitely cares about its customers and responds to overwhelming majority of complaints. Use this comments board to leave complaints and reviews about Renault. email : [protected]@msa.eun.eg. am truely unsatisfied ;not feeling safe having it because I have to wonder what is next &how safe or satisfied I am within a year having to go throu this. Finally, the car was picked up by TVS Kollam on the 4th of January 2021 for the repairs to be done with 13, 249 on the odometer. I have tried to get Renault to change my brakes since December 2019! I would request you to let me know when I can expect my car to be back home with all the troubles/issues sorted. 5. Purchased on 31 October 2018, on 04 Jan 2019 the left door ajar warning was faulty. You can find contact details for Renault above. Closed Sat, Sun and Bank Holidays. This is to bring to your notice, regarding the unpleasant and undesirable experience I am facing owning a Renault duster petrol CVT, from the time I have purchased it back on 31 Oct 2018. Sign in Submit a Complaint. Customer Care: 010 493 0452 Roadside Assistance: 0861 736 2858, select option 2 Renault should restart having quick services available again. Discuss the issues you have had with Renault and work with their customer service team to find a resolution. FYI..The car is still under its Extended warranty period. Worst Model Year 2005 Most Complaints Renault Megane. The finance company has sided with the dealership at every stage of complaint below. Please read the trailing mails below. If you do find yourself needing to raise a concern, please follow the steps below. Submit your complaint or review on Renault customer care. 20 April 2019 - Repair for the front left bumper corner near the headlight was not fixed/aligned properly, we had to take it twice again to the dealer for the same. We will do our utmost to support and assist you in resolving any complaint raised. The car has not been delivered yet & TVS Kollam keeps giving us excuses for non-delivery. For more information on any of our Renault … Also, we would like an extra refund of Rs.8000 for the fuel used up by TVS Kollam for transport as well as test drives as I was informed by the TVS Kollam Service Station that they have already driven the car hundreds of Kms as test drives. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector and self-regulates the UK's motor industry through its comprehensive CTSI approved Codes of Practice. PARIS - Renault’s cheeky little hatchback from the ‘70s and ‘80s is set to make a comeback with an electric twist as part of Renault's future strategy that seeks to offer the … Call us on 0344 335 0000*. Period Covered. Complete list of Renault India complaints. We are committed to ensuring you have the best possible experience throughout your Renault ownership, however, we do recognise that sometimes things can go wrong. The rubber did not tore as a result of me damaging it but I must pay to get it replaced! South Africa: Tweet: Consumer complaints and reviews about Renault … He has responded to neither e-mail. 19 December 2020 - Sensor cable fault issue. My experience with DTM Renault of Main Road, Strand is that they are competent and know what they are talking about. 1. Our Customer Relations team are here to help you. Urs It is a pitty that the "Renault minute service" has ended, it does not seem a good practise in serving Renault faithfull costumers. Thursday 18th November 2010. Vauxhall Finance plc. Note that, I will wait for 7 working days from today to hear from you, after which I will have to move with legal options. Reply Reply Author. 27 December 2020 - Power steering failure issue. Firm Name. © 2004-2021 ComplaintsBoard.com. Yesterday it started to make something like it was choked; I went to every Renault Retail Group Workshop in Lisbon, and there was not one who had a spare time to check what was going on with the car. also i need to know urgent from you what i suppose to do if they replace the original engine with another one The Motor Ombudsman is the automotive dispute resolution body. Renault’s new Kiger concept is set to spawn a production model that is likely to come to South Africa. Sometimes at start the power steering systems don't work, making steering near impossible. Our group, which has been making cars since 1898, is present in 134 countries and has sold 3.8 million vehicles in 2019. Press option 1 for Roadside … please i need you to contact me urgent by phone +2 [protected] All rights reserved. [protected]@gmail.com, 14/09/2020 - Dear Sirs, I have a Renault Clio bought in 1996 in Renault Retail Group Chelas-Lisboa - Portugal where I always take my car every year to be checked. HP Logo Write a review Busisiwe M 6 reviews | Active since Oct 2019 28 Dec 2020, 14:55 Bad service Bought renault kwid in 2016 and when I took it for service at renault alberton was told it … 10. Email Paul Flanagan (CEO) on paul.flanagan@renault.co.uk. If your Renault dealership have been unable to resolve your complaint, you can contact Customer Relations to request further assistance. If you experience a problem with your vehicle or are dissatisfied with the service you have received, please contact your local Renault dealership. In the majority of cases, we will need to liaise with your Renault dealership throughout the case. Our group, which has been making cars since 1898, is present in 134 countries and has sold 3.8 million vehicles in 2019. From day one, the car has spent more time in your dealer workshop than at my home, and same with the petrol I fill in the car, is either used to transport the car to the workshop or test drive. 1st July 2019 - 31st December 2019. as the number written in the car papers that i receive from your agent in Egypt not as same as the number in the car We are open 8am - 6pm Monday to Friday. So please help me in this regard. 3. our proposals to resolve your complaint. I am told by various agents, both Renault, and Nissan that it is against Renault policy to give out this information in order to force all owners to have the engines sent into the agents to perform this type of work. Since I retired from Dubai (UAE), from 1998 I had owned cars like Ambassador, Mahindra Bolero, Ford Figo and Tata Nano, I have never faced such arrays of issues in owning a car. Subsequent to the last mail. There are 2 complaints on file for the Renault Duster. - In all cases, a complaint will be given full and fair consideration. CarComplaints.com has 27 complaints on file for Renault vehicles. Upon contacting us, your case will be assigned to a Customer Support Manager who will take ownership of your complaint and carry out an investigation. Renault (UK) complaints contacts. For more information on any of our Renault … If you have a complaint, please contact us with the details. 4. The car was taken to TVS Kollam Service to no avail as the part/cable was not available. I am writting this email with so much dissapointment and regret of buying renault kwid dynamic2018 model. +[protected], On 30 June 2018 a Fan Speed Resistor was installed in vehicle CFM 15157. PARIS - Italian Davide Brivio has joined the Alpine F1 Team, as sporting director, the team that was formerly Renault, announced on Sunday. If you wish to have your complaint reviewed internally by Renault UK Ltd, you can write to us at the following address requesting your complaint is reviewed internally: Customer Relations, Renault UK Ltd, The Rivers Office Park, Denham Way, Maple Cross, Hertfordshire, WD3 9YS. To meet the major technological challenges of the future while continuing to pursue our profitable growth strategy, we are focusing on international expansion and drawing on the synergies of our five brands: Renault, Dacia, Renault … Should you continue to remain unhappy with the dealership's final response, they may recommend you contact The Motor Ombudsman. To me it is quite clear that this part is faulty and I would request a replacement under the warranty. However, if as a result of your complaint, disciplinary proceedings are taken against a member of staff, an internal procedure … If your complaint concerns the service you have received from your Renault dealership, we may ask the dealership to contact you directly to discuss your complaint. An important part of this activity is to monitor and analyse customer complaints … Renault reveals new Kiger budget SUV in concept form News
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